Frequently Asked Questions
Check the most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
The vaping industry in Canada is highly regulated and Health Canada along with provincial governments has set a minimum legal age to purchase vaping products. Health Canada has set the legal age to purchase vaping products in Canada to a minimum of 18 years of age. However, most provinces such as Ontario have set the minimum age to 19 years of age with the exceptions of Alberta, Saskatchewan, and Quebec which is 18 years of age, and PEI which is 21 years of age. VapeNorth values the importance of protecting youth from the risks that may be associated with vaping. This is why all orders from VapeNorth are required to be signed at the time of delivery by a person of legal age before they can be released. In the near future, we will also be implementing an electronic identity verification process to verify the age and identity of the person purchasing our products. If you are unsure of the minimum age requirement to purchase vaping products in your province it is advisable to check with your provincial government before making any purchases of vaping products.
Ordering with us is simple. Once you have found the product(s) you want to purchase, simply click the add to cart button. Once you have chosen all of the items that you want, click the proceed to checkout button. From here you will be brought to the order status page. The order status page is the final page of checkout. The order status page lets you:
- Check the status of your order
- Re-order products
- See real-time updates on the location of your order.
- Opt-in or out of Messenger, SMS, and email notifications.
We do our best to ship orders on the same day to have them delivered to you as soon as possible. For this reason, once your order is placed there is no way to cancel/modify your order or make any changes to addresses. If for any reason the shipping address is not correct, your order will be shipped back to us and a refund will be issued (not including shipping costs). Please also note that if the address is incorrect it can not be shipped back out. You will need to place a new order with the correct shipping address.
You may have been provided with a discount code to use with your order. To use your discount code, simply enter the code at checkout and it will be automatically applied to your order.
Once you have placed your order with us and a shipping label has been created you will be emailed your tracking information. You will also be able to find your tracking information in your account once a shipping label has been created. When you first check tracking it might say "label created". This simply means that your order is ready and waiting for the courier to pick it up from our warehouse. Once your order is picked up by the courier, tracking will update to reflect each and every step until your order arrives at your door. When you receive your tracking email you will also have the option of signing up for notifications to convenienciently stay informed on the status of your shipment, every step of the way.
- Wholesale orders with a value between $1.00 and $299.99 are charged $35.00 for Canada-wide shipping.
- Wholesale orders with a value between $300.00 and $999.99 are charged $20.00 for Canada-wide shipping.
- Wholesale orders with a value of $1000.00 or greater qualify for Free Canada-wide shipping.
At VapeNorth we strive to give our customers the very best experience which includes providing some of the fastest shipping times around. To keep our commitment to providing the best service, we use Purolator as our courier of choice as they have proven over the years that we have worked with them, to be the fastest and most reliable. To get your order to you as fast as possible, we upgrade every order to Express Shipping at no extra cost to you. Most orders within Canada are delivered within 1-3 business days from the time the order is placed.